What is LoyaltyPro™?
As obvious as it may seem, to effectively
manage an account it is critical to have a quantitative
measurement of key data points within the account.
LoyaltyPro™, a web-based account loyalty
surveying tool, does just that by measuring key indicators
that predict the staying power of the account from the view
of multiple points of contact. LoyaltyPro™ serves three
basic functions:
●
Gathers input from the account’s point of
view
●
Assesses account relationships
●
Generates critical knowledge that influences
the strategic account plan
Customer loyalty analysis will
payback at least 10 to 1*
Benefits of LoyaltyPro™
Indexing:
●
Leading indicators
for account retention and attrition
●
A
holistic view
of the account – measurements from all management levels and
across all functions.
●
Reporting and analysis capability
that enables you to view, sort and
analyze account data and trends.
●
Influences Strategic Account Plans enabling
you to proactively manage gaps in your account’s expectations.
60 to 80% of accounts who
defected had declared themselves satisfied or
highly
satisfied on their last satisfaction survey*