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Companies
cannot
afford
to
lose
a
strategic,
long-term
customer.
In
fact,
in
today’s
economic
climate,
companies
cannot
afford
to
lose
any
customer.
When
serviced
correctly,
customers
generate
increased
profits
every
year
they
stay
with
a
company.
In
other
words,
the
longer
a
customer
is
kept,
the
more
profitable
they
become.
The
challenge
then
becomes,
retaining
and
growing
current
customers,
while
at
the
same
time
acquiring
new
ones,
and
optimizing
the
entire
customer
experience.
The
Chapman
Group’s
LoyaltyProfessional™
experts
work
in
collaboration
with
your
team
to
effectively
design
and
execute
a
“Voice
of
the
Customer”
(VOC)
program
that
directly
addresses
that
challenge.
Using
industry
recognized
best
practices,
processes,
and
metrics
our
experts
will:
…
all
in
an
effort
to
better
manage
and
improve
the
overall
customer
experience!
OUR
CLIENTS
SAY
IT
BEST…
“LoyaltyProfessional
™ is
an
actionable
voice
of
our
account
knowledge
base
that
has
replaced
our
traditional
customer
satisfaction
surveys.
It
provides
executives
and
account
teams
a
deeper
understanding
of
our
current
and
future
revenue
position
in
our
account.
It
is
helping
us
build
and
expand
relationships
and
eliminate lost
revenue
surprises
within
our
current
customer
base.”
-
Director,
Marketing
The
Americas,
Specialty
Minerals
Contact Us
Thank you for your interest in our
“Voice of the Customer” (VOC) program.
As a world-class sales solution provider in
Customer
Experience and Customer Feedback best practices.
We are happy to provide you with the information you need to make an
educated decision. Please complete the simple form to join our
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NEWS
AND
UPCOMING
EVENTS
November
14,
2011-
As we continue on Part 3 of our journey through the
profile of an effective and successful Strategic
Account Manager (SAM), we are now ready to explore
SKILLS.
October
19,
2011-
Customer
Orientation
-
The
Bedrock
of
Successful
Customer/Supplier
Relations
Recently
published
in
Network,
Nexans
Worldwide’s
magazine,
Dennis
Chapman
Sr
(President
and
CEO)
October
11,
2011-
New
Blog-
The
Profile
of a
Successful
Strategic
Account
Manager
–
Best
Practice
SAM
Behaviors,
Competencies
/
Aptitude,
Skills,
Style
and
Intangibles
(Part
2
of 5)
October
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ABOUT
LOYALTYPROFESSIONAL™
![]()
Design
the
VOC
program
(i.e.
participants
and
frequency)
![]()
Co-create
the
survey
script(s)
and
distribute
survey
![]()
Gather
and
analyze
survey
results
![]()
Develop
and
implement
action
plans
based
on
feedback
Email
Marketing
You
Can trust!
November
14,
2011-
The
Profile
of a
Successful
Strategic
Account
Manager
–
Best
Practice
SAM
Behaviors,
Competencies
/
Aptitude,
Skills,
Style
and
Intangibles
(Part
5 of
5)
New
Blog-
Read More
New
Blog- Thoughts
on
SAMA
University
Last
week,
our
President
and
CEO,
Denis
Chapman
Sr.
was
at
the
Gleacher
Center
at
the
University
of
Chicago
School
of
Business
facilitating
and
supporting
SAMA
University.
November
09,
2011-
New
Blog-
October
27,
2011-
New
Blog-
The
Profile
of a
Successful
Strategic
Account
Manager
-
Best
Practice
SAM
Behaviors,
Competencies
/
Aptitude,
Skills,
Style
and
Intangibles
(Part
3 of
5)
05,
2011-
New
Blog-
The
Profile
of a
Successful
Strategic
Account
Manager
-
Best
Practice
SAM
Behaviors,
Competencies
/
Aptitude,
Skills,
Style
and
Intangibles
Read More
© 2012 LOYALTYPROfessional™ is a Strategic
Business Unit of The Chapman Group
All Rights Reserved
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