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Podcasts
Join
LoyaltyProfessional
experts,
executives,
and select
business
leaders from
successful
organizations
as they
tackle
today’s hot
business
topics,
trends, and
challenges
related to
sales
effectiveness
and
optimizing
the customer
experience.
Discussions
will center
on how
successful
organizations
are
approaching
these issues
and what
they are
doing to
address them
– with a
sharp focus
on practical
takeaways
that you,
the
listener,
can employ
in your
business
organization
and
professional
career.
Highlights
include
interviews,
discussions
and,
analyses
with
successful C
level
executives,
subject
matter
experts and
other
related
thought
leaders in
overall
sales
effectiveness,
strategic
account
management,
and customer
experience
measurement.
For topic
suggestions,
or
questions,
please
submit to
info@LoyaltyPro.com,
or simply
CLICK HERE.
Podcast 1
Play Time:
27 min 50
sec
02/28/2011 Introducing
the
Customer
Experience By Denny J.
Chapman Jr.
& Dennis J.
Chapman Sr.
President
and CEO
Dennis
Chapman Sr
discusses
his recent
travels
around the
globe
meeting with
clients and
prospects,
as well as
the way
these
organizations
are
measuring
the customer
experience
and how they
are using
this to
differentiate
themselves
and stand
out as a
strategic
supplier/partner.
Podcast 2
Play Time:
39 min 36
sec
How Customer
Feedback
Impacts
Training and
Development.
NEW Podcast
and Blog!
03-14-2011
How Customer
Feedback
Impacts
Training and
Development
Dennis
Chapman Sr,
and Denny
Chapman
discuss how
customer
feedback can
complement
the training
and
development
of your organizations
people, and
also discuss
the
ramifications
of
executing
training and
development
efforts in
the absence
of
customer
intelligence.
Special
Guest
Interview
– David
Solberg,
Manager of
Training and
Development
for Intervet/Schering
Plough,
discusses
how he and
his
customers
partner to
optimize
training and
development
by creating
training
efficiencies
and unique
curriculum
through
a collaborative
process.
Resources Available:
White Papers
Webinars
Thought Leadership
Podcast
Publications
Blog (Strategic
Account Management
Blog)
Business Case
Materials
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© 2013 LOYALTYPROfessional™ is a Strategic
Business Unit of The Chapman Group
All Rights Reserved
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